Gemma and Liam Wilkinson, July 2019
Just wanted to send a quick email in between packing for our trip to Amsterdam in the morning.
Just wanted to start of with saying thank you to yourself for being amazing from the day we met up. You wrote everything down what we wanted in our Wedding and it certainly paid off when we had our day yesterday.
Yesterday was one of the best days of our lives, and without Callum I don’t think it would have been possible for the day to go as amazing as it did. He certainly exceeded himself in every way! From asking if we’re ok every time we passed to making sure every part of the day was stress free and flowed so smoothly.
For that we “Mr and Mrs Wilkinson” just want to say a huge thank you to him!
We did see him this morning and gave him a little hug!
Louise and Keith Burn, June 2019
Sorry it’s took so long to message you.
Just want to say thank you to each and everyone of you who played a role in making our day so perfect we couldn’t have asked for a better venue and the staff were fabulous on the day . Especially Callum he made it run like clock work and kept us all so calm . Nothing was a bother to him at all . Also to the lady who helped him through out the day ( sorry I feel bad as I can’t remember her name ) but they were just amazing through out . Everyone commented on how wonderful it was .
A special thank you to the chef and staff for an absolutely fantastic meal . Everyone has complimented on how fantastic the meal was especially the beef .
So thanks again from myself and Keith for making our day so perfect .
Louise and Keith Burn x
Julie and Paul Makepeace, May 2019
Everything was absolutely perfect, we had an amazing day & all our guests were also very impressed with the venue, the food and the service. There has been feedback to me from the guests complimenting the waiting staff during the afternoon tea. I know Callum was there, another lady & a young girl with dark hair in a pony tail that a couple of our guests can’t speak highly enough of. Sorry we don’t have all of the names.
From our point of view the wedding coordinator staff have been fantastic, from Vicki who originally booked us in to yourself and Deborah who my husband was very impressed with when he phoned to tell her we had family issues, to Callum who was also first class. The understanding and empathy that you have all had is amazing & are the things that are most noticed and remembered when difficult situations arise. I can’t tell you how much we appreciate that.
So, all in all we want to thank you so much for making our day such a happy one & having the flexibility without issue to accommodate us and our needs as they changed.
What more can I say, it’s a five star review. Pass this on to any management that you want, if they want to speak to us we are happy to sing your praises from the rooftops because you all deserve it!
Julie & Paul Makepeace x
Mother of the Bride Susan Cain on the wedding of Laura & Dean, February 2018
As they say "It's all over like a wedding!", and the months of preparation and planning have culminated in the special day we all enjoyed on Saturday at Redworth Hall Hotel.
My husband and I would want you and your team to know how incredibly grateful we are for the outstanding service we experienced from beginning to end. Please pass on our sincere and heartfelt thanks to all the hotel staff, and especially the event team, for their unending professionalism, polite and courteous service and willingness to help in any way they could throughout the whole process.
The mother of the groom had regaled me with the tales of her experience of organising her daughter's wedding at a N Yorks Hotel ~ the layout of the room being wrong, the wrong name cards in the wrong seats, rooms for the bridal party not being reserved ~ so, I have to admit to thinking that I would be spending Saturday morning running between the bride's room, the Hall, and the hairdresser; and when the room was to be rearranged, having to place decorations and place cards on the tables myself! Not a bit of it, from our arrival on Friday evening to leaving on Sunday, I couldn't have had a more stress free experience. Damian was the consummate professional; precise detail and care was given to each task, so that the Hall looked exactly as we imagined it for each part of the day. His calming influence allowed us to truly enjoy our daughter's wedding.
All guests commented on the attractiveness of the venue, the welcoming, and very much welcomed, open fires, the excellent food, both for the wedding breakfast and the evening refreshments, and their enjoyment of the whole event.
I would certainly recommend your venue and your team to friends who find themselves at the start of the wedding journey and I would happily allow you to use any part of this email in your literature. In addition, I would like you to forward this email to your senior management team, as it is only right that they know what an excellent job was done by all.
Read more about Laura & Deans big day here.